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Policy

Terms of Website Use

Last reviewed: 4 August 2026

These terms govern your use of the Angie's Heart of Hope CIC website. By using this site, you accept these terms.

Purpose of this website

This website provides information about Angie's Heart of Hope CIC and how to access our support, get involved, or contact us. Content is provided for general information and community purposes only.

Not a substitute for professional advice or emergency services

Nothing on this website is medical, clinical, legal or professional advice, and it is not a substitute for speaking to a qualified professional. This website is not an emergency or crisis service. If you or someone else is in immediate danger, call 999. See our Get Support page for further crisis contacts.

Accuracy of information

We take reasonable care to keep the information on this site accurate and up to date, but we make no guarantee that it is complete, current, or error-free, and we accept no liability for any loss arising from reliance on it. If you notice something inaccurate, please let us know.

The AI assistant ("Hope Assistant")

This website includes an automated AI chat assistant. It is not a member of our team, does not provide clinical or crisis support, and its responses are generated from a limited set of prepared answers about our organisation. For anything urgent or personal, please contact us directly or use the crisis contacts on our Get Support page.

Third-party links

This site may link to third-party websites (such as our social media pages, or external support services). We're not responsible for the content or privacy practices of external sites.

Acceptable use

You agree not to misuse this website — including not submitting false, abusive, or malicious content through our forms, and not attempting to gain unauthorised access to any part of the site (including the admin area).

Intellectual property

Unless otherwise stated, the content, design and branding of this website belong to Angie's Heart of Hope CIC. You may share or quote our content for non-commercial, community purposes with appropriate credit, but may not reproduce it for commercial use without our permission.

Limitation of liability

To the fullest extent permitted by law, Angie's Heart of Hope CIC accepts no liability for any loss or damage arising from your use of this website.

Governing law

These terms are governed by the law of England and Wales.

Changes to these terms

We may update these terms from time to time. Continued use of the site after a change means you accept the updated terms.

Contact

Questions about these terms: angieheartofhope@gmail.com.

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