Privacy Notice

Last reviewed: 4 August 2026

Angie's Heart of Hope CIC ("we", "us", "our") is committed to protecting your privacy. This notice explains what personal data we collect, why, and what your rights are. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Angie's Heart of Hope CIC, Company No. 17366406, a Community Interest Company limited by guarantee registered in England and Wales. Contact: angieheartofhope@gmail.com.

What information we collect

• When you contact us or apply to volunteer: your name, email address, phone number, location, areas of interest, relevant experience, availability, and safeguarding/consent declarations you provide.
• When you email us directly: whatever information you choose to include in that email.
• Website usage: we do not currently run analytics or advertising tracking on this site. If that changes in future, this notice and our Cookie Policy will be updated first.

Why we use your information, and our legal basis

• Responding to enquiries and support requests — legitimate interest in running our organisation and providing a helpful first point of contact.
• Processing volunteer applications — your consent, given when you submit the form, and steps necessary before entering into a volunteering arrangement.
• Safeguarding — where necessary to protect the vital interests of a child or adult at risk, or to comply with a legal obligation, we may need to share relevant information with the appropriate authorities (see our Safeguarding Statement).

How long we keep your information

We keep enquiry and volunteer application data for as long as is necessary to deal with your enquiry or application, and for up to 24 months afterwards in case of follow-up, unless you ask us to delete it sooner or the law requires us to keep it for longer (for example, safeguarding records, which may need to be retained for longer periods in line with safeguarding good practice).

Who we share it with

We do not sell or rent your personal data. We only share information with third parties where necessary — for example, with statutory safeguarding authorities where there is a genuine welfare concern, or with a service provider who processes data on our behalf (such as our email or hosting provider) under appropriate confidentiality terms.

Children's information

Where our published stories involve a child, we take particular care: we do not publish a child's surname, exact location, school, or other identifying details, and we do not collect or publish personal data about a child without appropriate consent from a parent, guardian, or responsible organisation. See our Safeguarding Statement for more detail.

Your rights

Under UK data protection law, you have the right to: access the personal data we hold about you; ask us to correct inaccurate data; ask us to delete your data; restrict or object to certain processing; and data portability, where applicable. To exercise any of these rights, email angieheartofhope@gmail.com.

Complaints

If you're unhappy with how we've handled your personal data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this notice

We may update this notice from time to time as our organisation grows. The date at the top shows when it was last reviewed.

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