Social Media Policy & Community Guidelines — Angie's Heart of Hope CIC

Last reviewed: 4 August 2026

Angie's Heart of Hope CIC is active on social media (currently Instagram and Facebook, with TikTok and YouTube coming soon) to share our work and connect with our community. This page explains how we use these channels and what we ask of anyone engaging with us there.

How we use social media

We use our social media channels to share updates, wellbeing content, community stories (shared with care — see our Safeguarding Statement), and information about how to get involved. Our posts are not a substitute for professional advice, and are not a crisis or emergency service.

Community guidelines

We want our social media spaces to feel safe and welcoming. When engaging with our pages, please:

Be respectful and kind — no harassment, hate speech, bullying, or abusive language.
Keep personal and identifying details of yourself and others private, especially where children or vulnerable people are involved.
Avoid sharing content that is illegal, discriminatory, or sexually explicit.
Respect others' privacy and copyright — don't share private information or copyrighted material without permission.

Moderation

We may remove comments or posts that breach these guidelines, and may block or report accounts engaging in abusive, harmful, or illegal behaviour. This is a judgement we apply as fairly and consistently as we reasonably can.

Not a crisis channel

Please don't rely on our social media messages or comments for urgent support — we may not see or respond to messages immediately. If you're in crisis, please see our Get Support page for immediate help, or call 999 in an emergency.

Reporting a concern

If you see something on our social media that concerns you — including anything that raises a safeguarding concern — please email angieheartofhope@gmail.com or report it directly to the platform.

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